Orders, Returns and Warranties
To place an order, you must follow the online ordering procedure. After this, you will receive an e-mail acknowledging receipt of your order (the “Order Confirmation”). We will also inform you by e-mail that the product is being shipped.
The placement of an Order is equivalent to the acceptance of the “General Conditions” and the “Data Protection Policies”, without prejudice to the particular conditions that the Parties may agree.
If you detect an error in your order after the completion of the payment process, you should contact us immediately.
As soon as the Buyer confirms his Order by clicking on the icon “Confirm and pay” (hereinafter the “Order”), he shall be deemed to have accepted with full knowledge of the contents and conditions of the Order in question and, in particular, these General Conditions of Sale, the fact that his Order implies for him an obligation to pay, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and requested by the Buyer.
Once this phase has been validated and the order has been prepared, the Buyer will no longer be able to cancel his Order. The sale shall be final (subject to the exercise by the Buyer of its right of withdrawal under the conditions provided for in clause 13.1 of these “Conditions”). The Order will be confirmed by OCEAN CLINIC SL by sending an email to the Buyer (the “Order confirmation email”).
A second email will be sent to the Buyer at the time of shipment of your Order.
OCEAN CLINIC SL recommends the Buyer to keep these two emails. The Buyer is informed that the two aforementioned emails will be sent to the email address that would have provided for identification during the registration process, prior to the completion of the Order.
On the other hand, OCEAN CLINIC SL assumes no responsibility in case of error in the introduction of the email address or non-receipt of the order confirmation email. In these cases the sale will be final, except in case of cancellation of the Order by OCEAN CLINIC SL, especially in the case of products without availability. However, the Buyer may exercise his right of withdrawal under the conditions provided in clause 13.1 of these General Conditions of Sale.
Once the amount of the Order has been collected, an e-mail will be sent, if requested by the Purchaser, with its electronic invoice.
In accordance with the applicable regulations, OCEAN CLINIC SL reserves the right to refuse or cancel for legitimate cause any Order in which the number of products or the amount to be paid (for a single order or for several accumulated orders) or other elements manifest in a way that evidences the development by the Buyer of an economic activity related to the products ordered or, in general, any abnormal Order according to the jurisprudence applicable to the case.
Finally, OCEAN CLINIC SL reserves the right to suspend or cancel the execution and / or delivery of an Order, regardless of its nature and degree of execution, in case of non-payment or partial payment of amounts due by the Buyer, in case of incidents in the payment or in case of fraud, consummated or attempted, related to the use of the Website of OCEAN CLINIC SL, including fraud committed on the occasion of previous Orders.
The Buyer may select one or more products from among the different categories offered by OCEAN CLINIC SL on the Website.
Without prejudice to orders placed by the Buyer, OCEAN CLINIC SL may at any time modify the assortment of products offered for sale on the Website, especially as a result of restrictions related to its suppliers.
In accordance with the applicable regulations, the Buyer will have the possibility, prior to the Order, to know in the Web Page of OCEAN CLINIC SL the fundamental characteristics of the products that he/she wishes to acquire.
The products will meet the requirements of Spanish legislation in force. OCEAN CLINIC SL will not assume any responsibility in the event of non-compliance with the legislation of the country other than Spain where the product is to be delivered (e.g. in case of prohibition of the product, etc.). It is the Buyer’s responsibility to verify with the local authorities of the country other than Spain where the products are to be delivered the applicable limits for the importation and use of the products and services to be purchased.
For any questions regarding the products or for additional questions or requests for advice, the Buyer can contact OCEAN CLINIC SL, by telephone to Customer Service at +34 951 77 55 18
All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.
Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will ship the order consisting of the products listed in each Shipping Confirmation within the period indicated on the website according to the shipping method selected and within the maximum period also indicated on the website.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.
For the purposes of these Conditions, “delivery” or the order shall be deemed to have occurred or the order to have been “delivered” at the time you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
If we are unable to deliver your order, we will try to find a safe place to drop it off. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to have it reshipped to you. If you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day.
If after 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it terminated. As a consequence of the termination of the contract, we will refund all payments received from you, except for the shipping costs that we will have previously paid to our courier company.
The risks of the products shall be borne by you from the time of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery (as defined in the preceding clause), if this takes place at a later time.
The prices on the website do not include VAT, nor shipping costs, which will be added to the total amount.
Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation.
Once you have selected all the items you wish to purchase, they will have been added to your basket and the next step is to process the order and make payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Also, during the purchase process, before making the payment, you will be able to modify the data of your order.
By clicking on “Authorize Payment” you are confirming that the credit card is yours.
To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to checks and authorizations by the credit card issuer, but if the credit card issuer does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to enter into any contract with you.
All Orders must be paid in Euros, including all mandatory taxes and duties. Bank charges, if any, shall be borne by the Buyer (including in the event of reimbursement).
The means of payment through which purchases can be made on the Site are by credit card. The bank cards accepted in the Web Page of OCEAN CLINIC, S.L. are the following ones: Visa and MasterCard.
In order to ensure the security of payments made by credit card, the Buyer must communicate to OCEAN CLINIC, SL, the visual cryptogram (CVV) appearing on the back of the credit card used by the Buyer.
As part of the fight against fraud on the Internet, data relating to the Buyer’s Order may be communicated to third parties authorized by law or designated by OCEAN CLINIC, SL, for the sole purpose of verifying the identity of the Buyer, as well as the validity of the Order, the means of payment used and the planned delivery.
OCEAN CLINIC, SL uses a secure payment tool called “REDSYS”. The security of the payment relies on the authentication of the Buyer and the confidentiality of all data. To guarantee this security, the tool uses proven cryptographic techniques and complies with the requirements established in the different banking regulations applicable in Spain.
In accordance with the provisions of Article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the delivery of the articles shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.
We do not sell or ship to the Canary Islands, Ceuta and Melilla. ou expressly authorize us to issue the invoice in electronic format, although you may at any time indicate your wish to receive a paper invoice, in which case, we will issue and send the invoice in that format.
Right of withdrawal
If you are contracting as a consumer and user, you have the right to withdraw from this contract within 2 calendar days without justification. To do so, the product must be in perfect condition and unused.
The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in case the goods that make up your order are delivered separately, 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
OCEAN CLINIC S.L, limited company with registered office at Avenida Ramón y Cajal No. 7, Marbella, Malaga with CIF B-92964212, registered in the Commercial Register of Malaga, Volume 4583, Folio 163, Page MA-99456, with email contact Info email@example.com and phone 951 77 55 18
To exercise the right of withdrawal, you must notify OCEAN CLINIC SL, at the address, Avenida Ramón y Cajal No. 7, Marbella Malaga or by writing an email to firstname.lastname@example.org or our contact form, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail or email). You may use the model withdrawal form attached as an Annex to these “Conditions”, although its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.
You must contact us through our return request form so that we can arrange for pickup at your home address. You must return the goods in the same package you received them in. There will be an additional cost to you, which will vary depending on the cost of return.
After examining the item, we will let you know if you are entitled to a refund.
The refund will be made as soon as possible and, in any case, within 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold reimbursement until we have received the goods. The refund will always be made by the same means of payment that you used to pay for the purchase.
In cases where you consider that at the time of delivery the product does not conform to the contract, you should contact us immediately through our contact form providing details of the product, as well as the damage it suffers.
We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or a replacement (if applicable) is required. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.
The amounts paid for those products that are returned because of a defect or defect, when it actually exists, will be refunded in full, including delivery costs.
If you contract as a consumer and user, we offer warranties on the products we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within two years from delivery of the product.
It is understood that the products are in conformity with the contract provided that they conform to the description made by us and possess the qualities that we have presented on this website, are suitable for the uses to which products of the same type are normally intended and present the usual quality and performance of a product of the same type that are reasonably expected.